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Before contacting us, you may wish to look at some of the guides we have provided and our FAQ section to see if you can find the answer to your problem immediately.

 

How long will it take to set up my account?
Once your order is placed and your first months payment has been received, we will set up your room straight away. The maximum amount of time this will take is 24 hours although this is usually much sooner. Once your room is set up, we will email all control panel login details to the address you provided when you registered your room. If there are any problems, such as the room name you have chosen is already registered, then we will try and message you directly on Camfrog to notify you or send you an email if you are offline.

What payment methods do you accept?
All our payments are processed securely through PayPal. If you do not have a PayPal account and do not wish to set one up, you can still pay using your credit/debit card securely via the PayPal gateway.

What is a pro code?
A pro code is what is needed to host and run a Camfrog Room on a server. There is a basic edition of the server software available, however this is not practical to rent as it does not allow any control of the room.

What do you mean by "own pro code" and "our pro code"?
Some people may already own a pro code which costs around $200 from Camfrog. If this is the case then we allow them to provide us with this pro code and we will host their room using this. This reduces the rental cost as they only need to pay for the server space and not the code itself. Most people will not own a pro code and will use one of ours.

Will you automatically take payment from my account each month?
No. There is no contract and we cannot automatically take payment from your account. You can log into the website to see when payment is due and there is a link to make payment. Additionaly we will send an email if your room is overdue.

What should i do if i made someone an owner and they have now demoted me?
If you have lost control of your room, you can regain control by logging into your control panel and making yourself owner again. At the same time, you can demote the user who changed your status.

What is the donations page that we offer?
A donations page is a free service offered by Addicted Hosting where we create a webpage for your room on our server which allows your room visitors to make contributions towards the running cost of your room. To see an example of a donations page, click here.

I have a question which you have not answered.
If you have any other questions which we have not addressed then please feel free to contact us.